Refund policy

Return & Refund Policy | EK Gear

Last updated: October 2025

Thank you for shopping with EK Gear. We value every customer and aim to provide high-quality outdoor gear and accessories. To ensure a transparent and secure shopping experience, please review our return and refund policy below.

1. General Policy

  • If you are not satisfied with your order, you may request a return or refund within 7 days of receiving your product.

  • To start a return, please contact us at support@ekstor.com and obtain an RMA (Return Merchandise Authorization) number. Returns without prior approval will not be accepted.

  • Returned items must be unused, undamaged, in the original packaging, and include all accessories and order receipts.

2. Non-Returnable Items

Your order may not qualify for return or refund if:

  • The request is submitted after the 7-day return window;

  • The product is damaged due to misuse or negligence;

  • The product has been used, washed, or altered in a way that affects resale;

  • Suspicious or abusive behaviors are detected, such as repeated “$0 purchases,” frequent refund requests, or intentional order abuse.

3. Refund Process

  • Once your return is received and inspected, we will notify you by email. If approved, the refund will be processed within 7–14 business days.

  • Refunds are only issued back to the original payment method (credit card, PayPal, etc.).

  • If a package is returned due to incorrect address, refusal to accept delivery, or other customer-related reasons, the shipping cost will be deducted from the refund.

4. Fraud Prevention & Chargeback Policy

To protect both our customers and our store, EK Gear strictly monitors fraudulent and abusive activity.

  • Customers engaging in repeated “0-cost purchases,” multiple refunds, or chargeback abuse may have their accounts suspended or permanently blocked.

  • EK Gear reserves the right to deny further orders or refunds from accounts flagged for abnormal activity.

  • We retain shipping receipts, tracking records, and communication logs as evidence to dispute chargebacks with payment providers (Visa, Mastercard, PayPal, etc.).

  • For your protection, all transactions may require verification (e.g., CVV, AVS, 3D Secure).

5. Exchanges

At this time, we do not offer direct product exchanges. If you would like to change an item, please request a refund and place a new order.

6. Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

📧 Email: support@ekstor.com
🌐 Website: www.ekstor.com