Privacy policy

Privacy Policy | EK Gear

Last updated: October 2025

At EK Gear (www.ekstor.com), we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, and protect your data when you visit our website, make a purchase, or interact with us.

1. Information We Collect

We may collect the following types of personal information when you use our website:

  • Personal Identification: Name, billing and shipping address, email address, phone number.

  • Payment Information: Credit card details, PayPal, or other payment methods (processed securely by third-party payment providers — we do not store full credit card numbers).

  • Order Information: Products purchased, order history, transaction details.

  • Technical Data: IP address, browser type, device information, cookies, and browsing behavior.

2. How We Use Your Information

We use your information for the following purposes:

  • To process and deliver your orders.

  • To provide customer support and respond to inquiries.

  • To improve our website, products, and services.

  • To send important updates regarding your order, account, or policy changes.

  • To prevent fraud, chargeback abuse, and unauthorized transactions.

  • To send promotional offers or newsletters (you can unsubscribe anytime).

3. Sharing of Information

We will never sell your personal data. However, we may share your information with trusted third parties only when necessary:

  • Payment providers (Visa, Mastercard, PayPal, Shopify Payments, etc.) for secure transaction processing.

  • Shipping partners (logistics and courier companies) to deliver your order.

  • Fraud prevention services to protect against unauthorized activity.

  • Legal authorities if required by law.

4. Cookies & Tracking Technologies

  • We use cookies and similar technologies to enhance your browsing experience, remember preferences, and analyze website traffic.

  • You may disable cookies in your browser settings, but some features of our website may not function properly.

5. Data Protection & Security

  • We implement appropriate security measures (encryption, SSL, secure payment gateways) to protect your personal information.

  • However, no method of online transmission is 100% secure. By using our services, you acknowledge this risk.

6. Your Rights

Depending on your location (e.g., EU under GDPR, California under CCPA), you may have the right to:

  • Access, correct, or delete your personal data.

  • Request a copy of the data we hold about you.

  • Opt out of marketing communications.

  • Request that we limit or stop processing your personal data.

7. Children’s Privacy

Our website and services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children.

8. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us:

📧 Email: support@ekstor.com
🌐 Website: www.ekstor.com